Incentive Card Store is being replaced with our new site, Blackhawk Network On Demand.

Learn more about the new site and find out what your options are for placing a corporate order now.


eGift Card FAQs


Are eGift cards refundable?

Once the eGift Card has been emailed, it is not refundable. If the intended recipient does not receive their eGift Card or accidentally deletes the email which delivered the eGift, we can re-send it if they contact our customer service team via our Contact Us page. Please note that the eGift Card must still have its full, untouched balance in order for it to be re-sent to the recipient.

Do eGift Cards expire or have any fees?

eGift Cards generally have no fees or expiry dates unless otherwise specified by the card’s webpage, please check prior to purchasing a certain brand of card.

How do I check the status of an order?

You can check the status of an order by logging into your account on this site and checking the orders listed under the My Account tab near the top of the page, or by contacting cusotmer service.

Where can eGift Cards be used?

eGifts can usually be redeemed at that brand’s retail or restaurant locations, while other brands allow for online redemption on their site or in their app. Please check the relevant card’s webpage for terms of use and redemption details prior to purchasing a brand of eGift Card.