FAQs

Answers

Are e-gift cards refundable?

Once the e-gift card has been e-mailed, it is non-refundable. If the intended recipient does not receive their e-card or accidentally deletes it, we are happy to resend the e-gift card if they call customer service on 1-844-394-2923 or by writing to Customer Services using our online form.

Are there any restrictions on purchasing cards?

No, but the e-gift card value denominations are preset (Variable or Fix denomination) for all of the brands.

Do these cards expire or have any fees?

Most merchant e-gift cards have an expiry date but no fees. However, since every merchant is different, please refer to their specific terms and conditions found on each brand’s page prior to purchasing their e-gift card.

How do I check the status of an order?

You can check the status of an order by clicking My Account in the drop down under your name at the top of the page.

How do I place an order?

You can shop online at any time and pay by credit or Debit card, and soon by BACS.

How is my order delivered?

The recipient will receive an email that contains a link to their e-gift card. The link will take them to their personalised gift.

What delivery options do you offer?

E-gift cards are delivered via e-mail.

What methods of payment do you accept?

We only accept debit and credit cards from Visa or MasterCard. We will be soon offer other payment methods like BACS for example.

When will my recipient receive their e-gift card?

It can sometimes take up to 24 business hours from the time of purchase to review the order unless you specify a future delivery date.

Where can these cards be used?

Most cards can be used at the merchant's retail locations and online at the merchant's website. However, since every merchant is different, please refer to their specific terms and conditions found on each brand’s page prior to purchasing their e-gift card.